Help Centre

Click on the heading of the article in red to open the full article. 

  1. Where does the wood burner standard apply? 18/10/2018

    Everywhere in New Zealand on properties of less than two hectares.

  2. How do I fix down draft? 18/10/2018

    Download our down draft troubleshooting tips HERE.

  3. What proportion of heat comes from the back of the fire and the flue in comparison to the front and sides? 18/10/2018

    This is a difficult question to answer. Most of the radiant heat from the fire comes from the top plate (more front than back) and the door area. The cooler convection heat comes off the extruded coloured panels around the sides and the front of the fire.

    By comparison, the heat from the rear of the unit is much less than that from the other sides but it can still get to quite a temperature around that area. What that temperature is can vary depending on what the fire is doing, it is almost never a static output.

     

     

  4. Where do I get a building consent? 18/10/2018

    You can get this from your local city council, district council or unitary authority for installations that meet the requirements of the Building Act regulations.

     

    See Council maps and websites for contact details.

     

    See more information at http://www.mfe.govt.nz/air/national-environmental-standards-air-quality

     

     

  5. What are the clearances for a Pyroclassic IV installed on a mini raised woodbin? 18/10/2018

    You can download the installation clearances for installing a Pyroclassic IV on a mini raised woodbin HERE. 

  6. How much does it cost? 18/10/2018

    To download the RRP price list of our Pyroclassic wood fire and accessories, click HERE. 

  7. Can I put a natural tile on the wall instead of the wall screens? Does this comply with the 'non combustible wall' requirements? 18/10/2018

    Any non-combustible mineral board that is directly fixed to a combustible material like timber immediately loses its non-combustible qualities and therefore the full clearances must be applied. If this board were to be packed 25mm off the combustible material underneath and then ventilated top and bottom with 25mm air gaps then this would become a non-combustible wall covering. This can be covered with any other non-combustible material you like such as tiles etc.

    As a note of caution please be aware that Fireline Gib is not a non-combustible wall covering.

  8. Do I need to grease the doorknob spindle? 18/10/2018

    A small amount of graphite grease should be applied sparingly and only occasionally to the spindle of the doorknob, twice a year is usually sufficient.

    Ashes from the fire have a gritty texture and over time this can cause wear on the doorknob spindle. Use a tiny amount of grease to lubricate the groove in the first thread of the spindle which can be applied with a matchstick or cocktail stick.

    Please note: only a small amount is needed, if too much is used it will melt and dribble down causing an unsightly stain, be sure to remove any excess before relighting the unit.

  9. My fire isn’t going like it used to and performs like the flue is blocked even after cleaning. What do I do? 18/10/2018

    Remove the front panel by sliding it up. If there’s a white felt material (gasket), remove this and put back front panel.

    Reason for removal: The gasket is present in Pyro models pre 2015. It was initially there to insulate the bolt but we found it restricted airflow as it tore and clogged the primary air intakes causing the fire to be starved of air.

    If the gasket is not there and you are still experiencing these same issues then it is likely to be one of these three reasons:

    1) Use of wet or unseasoned fuel - test your wood with a moisture meter by splitting a log in two and spiking the centre. If wood is above 20% this is not ideal and you should look at getting some drier wood.

    2) Flue height - it could be a case of the flue not getting enough draw so it needs to be extended to create more positive draw. Every house is different, some houses require 600mm, some 1200mm. This depends on roof configuration and external factors like neighbouring buildings, trees, cliffs & wind.

    3) Operation - you may be unintentionally not allowing the cylinder to get hot enough. Leave the Turboslide open for 30-45 minutes on initial start-up and open again for approximately 5-10 minutes after refuelling to ensure the new fuel has ignited and for the cylinder to maintain an optimum temperature. 

     

     

  10. Why has the cowl not got a rain cap? 18/10/2018

    The Pyroclassic eco flue system and full flow vertical discharge cowl has been in use now for more than 20 years.

    The cowl is designed to work with the fire in creating a good draw whilst not inhibiting the flow of the flue gases from the cowl. The design and shape of the cowl ensures that no significant amount of rain water can enter the flue system.

    Many customers mistake the full flow cowl as the end of the flue pipe and often question whether something is missing from the cowl assembly when in fact this is the complete unit as it has no raincap or butterfly arrangement and is a straight pipe.